Trackpad magic 2 connection lost update#

Console logs seem to indicate that macOS tries to contact to update the trackpad, but fails to do so due to a 403 Forbidden response from the server.

I can't confirm this as being consistent behaviour across attempts, but the iMac appears to cause the trackpad to simply stop working altogether, where the MacBook Air causes it to stop and then start repetitively.

Turning the trackpad off and on immediately after this disconnection behaviour previously fixed the issue for about 15 minutes, but now only fixes it for 15 seconds, after which the previous behaviour recurs.

The issue remains after wirelessly connecting to a MacBook Air (11-Inch, Early 2015, macOS 10.13.3, 1.6GHz, 4GB, 120GB), and changing the location of both the Air and the trackpad does not change anything.

Plugging it in renders different output in Console.app which confirms that the iMac detects it as a USB device. This now has no effect for some reason, and the observed behaviour is the same whether plugged in or wireless.

When the issue first started occurring, it could be solved by plugging the trackpad in via a lightning cable.

This behaviour occurs even though the trackpad is fully charged.

When the aforementioned ceasing-to-click occurs, the trackpad is still functional as a touch surface (mouse movement, multi-finger gestures), but is visibly laggy (as though the screen has a reduced refresh rate).

Either ceases to click (through haptic feedback) and stays that way or continues to disconnect (stopping haptic feedback) and reconnect (re-enabling haptic feedback).

Starts to disconnect after four to eight hours of use (if it has not been used for an extended period prior to switching on).

I have tried to post this on Apple Communities, but upon doing so am told the following, which didn't end up resolving itself: Hopefully this can a) Help others out, and b) Get Apple's attention, which seems to be an impossible task even after spending thousands of dollars with a company that supposedly prides itself on service.

I've seen similar issues throughout forums, but I believe that this problem requires more attention from Apple and have additional details to put forward on my end that I cannot find matches for through Google searches. The iMac itself and extended Magic Keyboard that I opted for work without issues, but the Magic Trackpad 2 that came with it is being horrendously troublesome.

I purchased an iMac (Retina 5K, 27-Inch, 2017, macOS 10.13.4, 4.2 GHz, 32GB, 3TB Fusion Drive) less than three weeks ago, and had it delivered by Apple here in distant, little New Zealand.